Shipping & Returns

SHIPPING

PLEASE NOTE:   any fees charged to us due to incorrect address information under the Shipping Address on the order - street, postal code, etc, provided to us by the customer is the responsibility of the customer.  These will be invoiced separately when applicable.

If you have an over-weight and/or over sized item(s) that do not fit in a standard 14"x14"x2" box, extra shipping may apply. With items that require extra shipping or that do not qualify for free shipping because of their size and/or weight, you will be contacted prior to shipping.

If shipping to a P.O. Box, a rural/remote or extended area, as determined by Canada Post, and is the only shipping option, extra shipping charges may apply.  You will be contacted prior to shipping if extra shipping charges apply.

We offer curb-side and in-store pick up, for those that are local. If you have someone who is local to the store and will pick up your order - please add their name in the notes section at checkout. You will receive an email when your order is ready for pickup. This is a separate email from your order confirmation email. Please wait until you receive your Order is Ready for Pick Up email to pick up your order.

We offer START A BOX for those wanting to take advantage of free shipping and shop often or don't mind waiting a bit for your orders.  If you have a group of friends ordering, we can also group those orders for start a box.  We just need the name of the person who's order you would like yours added to, along with who's address we are shipping all the orders to.

Ship Times - We process online orders within 24-48 hours, during regular business hours.  We ship daily, Tuesday to Friday.

For START A BOX:

Choose HOLD ORDER - START A BOX as the shipping method at checkout to get your box started.

Choose START A BOX - ADD TO MY BOX if you would like your order added to your box.

Choose START A BOX - SHIP MY BOX if you're ready to have your box shipped.  If this was selected as the shipping method and this is the only order we have or your combined orders do not qualify for free shipping, normal shipping charges will apply.  We will contact you if that is the case.

For ONTARIO and QUEBEC:

  • Orders under $125.00 (before taxes, after and discounts) - flat rate fee is $15 (plus tax)
  • Orders over $125.00 (before taxes, after and discounts) is eligible for free shipping 

For EASTERN and WESTERN PROVINCES:

  • Orders under $75.00 (after any discounts, before tax) - flat rate fee is $20.00 plus tax
  • Orders between $75.00 and $150.00 (after any discounts, before tax) - flat rate fee is $18.00 plus tax
  • Orders over $150.00 (after any discounts, before tax) is eligible for free shipping

For NORTHERN PROVINCES:

  • Due to the cost of shipping, actual shipping charges will be charged for all orders

For the UNITED STATES:

Customers will be responsible for any duties, tariffs and processing fees incurred on orders placed.

All orders between $0.01 - $174.99 will ship for $22.00.  

For orders $175.00 and over are eligible free shipping.  

All orders are shipped within 1-2 business days with tracking.

PLEASE NOTE:   any fees charged to us due to incorrect address information under the Shipping Address on the order - street, postal code, etc, provided to us by the customer is the responsibility of the customer.  These will be invoiced separately when applicable.

RETURNS

We want you to be happy and love your new purchase and enjoy your shopping experience with us. If you are not satisfied please contact us within 7 days so we can have the opportunity to discuss the matter.

Refunds can take up to 10 days to show on original payment method.

Email: info@glitterandink.ca

Phone: 613-969-6210

If you feel a product is damaged or defective, please contact us within 14 days. Photos of the defective or damaged product would be extremely helpful.

Please check your order once it has been picked up or arrived via courier. If there have been mistakes made when processing your order resulting in the shipment of incorrect products or the items not received, please contact the store within 7 days.

Shipping costs are non-refundable.

There are no refunds or exchanges for on used items, clearance and sale products, open stock patterned paper, cardstock, special orders/pre-orders (unless defective), paints, pens and markers.

If an online order is cancelled after it was placed it may be subject to a restocking fee.