Shipping & Returns

SHIPPING

We offer several different shipping options.

If you have an over-weight and/or over sized item(s) that do not fit in a standard 14"x14"x2" box, extra shipping may apply. With items that require extra shipping or that do not qualify for free shipping because of their size and/or weight, you will be contacted prior to shipping.

If shipping to a P.O. Box, a rural/remote or extended area, as determined by Canada Post, extra shipping charges may apply.  You will be contacted prior to shipping if extra shipping charges apply.

We offer curb-side and in-store pick up, for those that are local. If you have someone who is local to the store and will pick up your order - please add their name in the notes section at checkout. You will receive an email when your order is ready for pickup. This is a separate email from your order confirmation email. Please wait until you receive your Order is Ready for Pick Up email to pick up your order.

We offer START A BOX for those wanting to take advantage of free shipping and shop often or don't mind waiting a bit for your orders.  If you have a group of friends ordering, we can also group those orders for start a box.  We just need the name of the person who's order you would like yours added to, along with who's address we are shipping all the orders to.

For START A BOX: Choose "START A BOX" as the shipping option at checkout to get a boxed started.  Choose "Add to my box", if we have one already started for you and you are adding to it.  If you are ready to receive your orders - "Ship my box".  This will let us know what we have to do with your order. You will get a confirmation email for your order, but will not get another notification until the orders are shipped. If you tell us to Ship my order and the orders don't qualify for free shipping, normal shipping charges apply.  We will contact you if that is the case.

For ONTARIO and QUEBEC:

  • Orders under $125.00 (before taxes, after and discounts) will ship for $15 (plus tax)
  • Orders over $125.00 (before taxes, after and discounts) qualifies for free shipping 

For EASTERN and WESTERN PROVINCES:

  • Orders under $75.00 (after any discounts, before tax) will ship for $20.00 plus tax
  • Orders between $75.00 and $150.00 (after any discounts, before tax) will ship for $18.00 plus tax
  • Orders over $150.00 (after any discounts, before tax) qualifies for free shipping

For NORTHERN PROVINCES:

  • Due to the cost of shipping, actual shipping charges will be charged for all orders

For the UNITED STATES:

Customers will be responsible for any duties, tariffs incurred on orders placed.

All orders between $0.01 - $149.99 will ship for $22.00.  For orders $150.00 and over qualify for free shipping.  

All orders are shipped within 1-2 business days with tracking.

Please note that any fees charged to us due to incorrect information (address) provided to us by the customer are the responsibility of the customer.

RETURNS

We want you to be happy and love your new purchase and enjoy your shopping experience with us. If you are not satisfied please contact us within 7 days so we can have the opportunity to discuss the matter.

Email: info@glitterandink.ca

Phone: 613-969-6210

If you feel a product is damaged or defective, please contact us within 14 days. Photos of the defective or damaged product would be extremely helpful.

Please check your order once it has been picked up or arrived via courier. If there have been mistakes made when processing your order resulting in the shipment of incorrect products or the items not received, please contact the store within 7 days.

Shipping costs are non-refundable.

There are no refunds or exchanges for on used items, clearance and sale products, open stock patterned paper, cardstock, special orders/pre-orders (unless defective), paints, pens and markers.

If an online order is cancelled after it was placed it may be subject to a restocking fee.