Frequently Asked Questions
We’re here to help you find answers to common inquiries about our products, services, and policies. Whether you’re curious about shipping, returns, or how to care for your Glitter & Ink items, you’ll find helpful information right here. If you need further assistance, our friendly customer support team is just a message away!
Please see our shipping page for rates and information about Start A Box to help save on shipping fees.
Please see our shipping & returns page for more information.
Cancellation of orders - any orders cancelled after they have been processed are subject to a 20% handling fee.
Yes, you can purchase a gift card in store or online and they can be used online or in-store purchases. In store purchased gift cards are plastic cards, online purchased gift cards are emailed to you or the intended recipient.
Registration and payment may be done in person, our website or by phone. Payment is required at the time of registration. Spots are reserved once payment is received and are on a first come, first served basis. If is store what chosen and you can no longer participate in store, we will switch your registration to Online. We offer both in store and online classes. Online classes are done virtually through Zoom and no refunds will be given as links are emailed out for the class and you do not need to be live to attend. No Zoom account is needed for classes.
Give us a call at 613-969-6210 or send us an email at info@glitterandink.ca with the information. We will definitely try to get it for you. Depending on the type of item a non-refundable deposit may be required. If we order a specific product for you and it is not paid for when it arrives, it will result in a deposit being required for your special orders going forward.
Already discounted products, items in the Machines & Other Products (not included in sales such as die cutting machines, MISTI's, Glass Media Mat, Luxe Glass Mat, Altenew Self Healing Mat, Altenew Stamping Wheel, Minc machines, Glimmer machines, Stencils 360 Starter Kit, Gummiapan, BetterPress Kit, pre-orders, special orders, Pear Blossom Press and sometimes new collections where we are not allowed to discount the product for a period of time or customers have requested items from a particular release.