Free shipping on orders over $100 Free shipping on orders over $100

Frequently Asked Questions

How much is shipping?

Please check our shipping rates under SHIPPING & RETURNS.

What is your return policy?

Please check our return policy under SHIPPING & RETURNS.

What type of payments do you accept?

We accept cash, Mastercard, Visa and debit in store. 

Do you sell gift cards?

Yes, you can purchase a gift card in store for any denomination and they can also be used for online purchases.  You can also purchase gift cards online that are emailed to the recipient.  

Products not included in sales/promotions

Already discounted products, die cutting machines, Minc machines, Scrappin' Easel, MISTI's, and sometimes new collections.

Registration and cancellation policy.

Class registrations are non-refundable. 

Registration and payment may be done in person or on our website.  Payment is required at the time of registration. 

In the event you can no longer attend the event, if 72 hours or more notice is given, store credit towards another class will be issued minus a $5 fee. If less than 72 hours notice given, no refund is given. You also have the option to transfer to a friend, just call 613-969-6210 or email info@glitterandink.ca. We will need the person’s name, phone number and email address that will be taking your place. The kit may not be complete. Stamped images are never included in the kit nor are any products provided during the class.

What if I would like to come and work on my projects at the store?

***Please note the classroom is currently closed due to the pandemic***

You are welcome to come mess up our space instead of your own during regular business hours so long as there is no class or crop scheduled. If there is an evening class we ask that the studio be tidied up 30 minutes prior to class starting. We have coffee and a fridge for your lunch or snacks...We also have a few store tools you can use while you’re here. 

What if I would like to book a private class for myself and some friends and family?

***Please note the classroom is currently closed due to the pandemic***

Want a fun night out doing something different? Come let us host your event. We can teach a new technique or give you the opportunity to work with a new product. We can do a themed layout or just work on that project you’ve been putting off. Prices will vary. Minimum group size is 4 people. Please call 613-969-6210 or email at info@glitterandink.ca.

What if I am looking for a specific product or product line?

Give us a call at 613-969-6210 or send us an email at info@glitterandink.ca with the information. We will definitely try to get it for you. Depending on the type of item a non-refundable deposit may be required.  If we order a specific product in for you and it is not paid for when it arrives, it will result in a deposit being required for your special orders going forward.

Do you have a loyalty program?

We will be phasing out our current loyalty program.  WE ARE WORKING ON A NEW LOYALTY PROGRAM THAT WILL ROLL OUT SOON!