SHIPPING

We offer several different shipping options.  When checking out please click on the shipping options and choose the best one for you.  PLEASE NOTE - it defaults to Start A Box as it is the first one on the list. Choose this option if you want us to hold your order until you've ordered enough to reach the free shipping threshold. If you do not see yourself placing another order to meet the free shipping threshold or want your goodies right away, please make sure to chose a different option.  

We offer FREE curb-side pick up, for those that are local.  If you have someone who is local to the store and will pick up your order - please add their name in the notes section at checkout.  You will receive an email when your order is ready for pickup.  This is a separate email from your order confirmation email.  Please wait until you receive your Order is Ready for Pick Up email to come for pick up.

For those wanting to take advantage of free shipping and shop often or don't mind waiting a bit for your order(s) - we have START A BOX.  This is the first shipping option in the list at checkout for shipping.  Therefore, if you do not select which shipping option you would like, it defaults to this option.  START A BOX means we start you a box, and each subsequent order gets added to your box.  Once you hit the free shipping threshold, we will ship it out to you.  If you know you will be placing another order soon and want it added to the box, please note that in the notes section at checkout to hold your order until the next order placed, and then we will ship once the next order is placed.  If the free shipping threshold is not met and this option was selected, we will email you an invoice for shipping.

***Please note - There are certain products that do not qualify for free shipping and certain products that may incur extra shipping charges.  In those cases, an invoice with extra shipping will be emailed to you****

For ONTARIO and QUEBEC:  All orders UNDER $100 will ship for $14 plus tax.  For orders over $100 (before tax and after any discounts) are eligible for free shipping.  Our shipping boxes are 14"x14"x2".  If you have an over-weight and/or over sized item(s) that do not fit in this size box, extra shipping may apply.  Items that require extra shipping or that do not qualify for free shipping because of their size and/or weight are noted in the product description.  If shipping to a P.O. Box or a rural/remote area, extra shipping charges may apply.

For EASTERN and WESTERN PROVINCES:  All orders between $0.01 - $49.99 will ship for $20 plus tax. For orders of $50.00 - $124.99 will ship for $18.00.  For orders over $125 (before tax and after any discounts) are eligible for free shipping.  Our shipping boxes are 14"x14"x2".  If you have an over-weight and/or over sized item(s) that do not fit in this size box, extra shipping may apply.  Items that require extra shipping or that do not qualify for free shipping because of their size and/or weight are noted in the product description.  If shipping to a P.O. Box or a rural/remote area, extra shipping charges may apply.

For NORTHERN PROVINCES:  All orders between $0.01 - $74.99 will ship for $30 plus tax. For orders of $75.00 - $149.99 will ship for $25.00.  For orders over $150 (before tax and after any discounts) are eligible for free shipping.  Our shipping boxes are 14"x14"x2".  If you have an over-weight and/or over sized item(s) that do not fit in this size box, extra shipping may apply.  Items that require extra shipping or that do not qualify for free shipping because of their size and/or weight are noted in the product description.  If shipping to a P.O. Box or a rural/remote area, extra shipping charges may apply.

All orders are shipped within 1-2 business days with tracking.

For US Shipping:  customer pays shipping costs determined at checkout and shipped via Canada Post.

RETURNS

We want you to love your new goodies.  If a product is damaged or defective a return or exchange MUST be made with a receipt and within 14 days of purchase.  Items must be unopened and in original packaging.  If purchased online, items must be returned before a refund is given.  There are no refunds or exchanges for on clearance and sale products, open stock paper/cardstock, special orders (unless defective), magazines, pens and markers.  

If an online order is cancelled after it was placed will be subject to a 20% restocking fee.